Returns & Exchanges
At Tramontina Canada, we stand behind the quality of our cookware and home products. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original Tramontina packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location across Canada.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing